Independent Mediator

 

Applicable Law The engagement letter, the schedule of services, and my standard terms and conditions of business are governed by and should be construed in accordance with English law. Each party agrees that the courts of England will have exclusive jurisdiction in relation to any claim, dispute, or difference concerning this engagement letter and any matter arising from it. Each party irrevocably waives any right to object to any action being brought in those Courts, to claim that the action has been brought in an inappropriate forum, or to claim that those Courts do not have jurisdiction. Client identification As with other professional services firms, Leading Mediation Specialists I am required to identify my clients for the purposes of the UK anti-money laundering legislation. I may request from you, and retain, such information and documentation as I require for these purposes. These will include a certified copy of your Passport or Driving Licence and one utility bill (not a mobile telephone bill) valid at your residential address within the preceding three months Leading Barrister and Mediator. Client Money I am not able to handle any money on your behalf which is payable to a third party. If any work I undertake requires a cheque or order payable to them, I will ask that the cheque be made payable to them and sent with the appropriate details directly to the payee. It must not be made payable to me in any circumstances and I cannot ‘cash the cheque’ by substituting one of my own in exchange. There is a facility to use an escrow account and I can provide details of that service but there is a charge by the bank (not me) for such a service. If you do send me a cheque albeit, by mistake, Nationwide Mediation Services. I will return it to you at once. Complaints generally I am committed to providing you with a high-quality service that is both efficient and effective. If you have any complaints or concerns about my work for you, please raise these in the first instance with me in writing. I will investigate your complaint promptly and carefully and do what I reasonably can to resolve the difficulties in accordance with our complaints policy and handling procedure. In any event, you are entitled to refer any matter of complaint to the complaints and redress system operated by the Bar Standards Board and the Legal Ombudsman International Mediation Services. Any complaint to the Legal Ombudsman needs to be made within six months of your last contact with us. For more information, you should contact the Legal Ombudsman on 0300 555 0333 or refer to their website at www.legalombudsman.org.uk. Insofar as the Bar Standards Board is concerned, their details can be found by visiting their website at https://www.barstandardsboard.org.uk/