Leading Barrister and Mediator

 Complaints specific to Mediation The Civil Mediation Council [CMC], which is my regulatory body and with whom I am registered as a Mediation practitioner, operates a final stage complaints procedure, whereby it can consider against mediators who are CMC Members from those people who have exhausted a mediator’s own complaints procedures (and where relevant any provider’s procedures). The CMC cannot consider complaints against non-member Leading Mediation Specialists. If your complaint relates to the service you have received from the CMC, a Board or Committee member, or a member of staff please contact the CEO via secretariat@civilmediation.org If you have a complaint about a mediator or mediation provider in respect of the service they have provided you must first complain to that mediator or the provider. All mediators and providers Registered with the CMC are required to have a complaint handling procedure in place. If you are not satisfied with the outcome of your complaint at that stage you may refer the matter to the CMC. Leading Barrister and Mediator. This must be done within one month of the conclusion of consideration of the complaint by the mediator or provider and in any event within 6 months of the events giving rise to the complaint. Complaints received outside these time limits will only be accepted at the discretion of the CMC. All complaints must be in writing and addressed to the CMC Secretariat at secretariat@civilmediation.org. On receipt of your e-mail, the Secretariat will send you a complaint form to be completed and returned. Complaints can only be considered by the CMC if they concern an individual or organization which is a member of the CMC. The CMC regrets that it cannot consider complaints against non-members Nationwide Mediation Services. All documents relating to the complaint must be submitted with the complaints form or, if any are unavailable, you must give an indication as to when they will be supplied. In submitting a complaint you consent to all information you supply and any accompanying documents being disclosed to the other party to the complaint, to the CMC’s Complaints and Discipline Committee, the CMC Board, and to other relevant third parties which may include other regulators. Complaints may be made on the following grounds only International Mediation Services: A complaint may be made against a Registered Mediator on the grounds that they no longer meet the requirements for Registration (Rule 1 (i)); and/or they are not a fit and proper person to be Registered (Rule 1 (ii)). A complaint may be made against a Registered Provider on the grounds that it no longer meets the requirements for Registration (Rule 3 (i); and/or the service provided by the Provider does not meet generally acceptable standards (Rule 3 (ii)). A complaint may be made against an organization that offers a Registered Training Course on the ground that it no longer meets the requirements for Registration (Rule 5). A complaint may be made against any Member of the CMC on the grounds that they have brought the CMC or the mediation profession or the mediation process into disrepute (Rule 6). Page 3 of 8 Complaints will be dealt with in accordance with the procedures adopted by the Complaints and Discipline Committee of the CMC from time to time. A copy of the Rules is available on request from the Secretariat. All communications must be made in writing, but at its absolute discretion, the CMC may also accept oral representations from the parties. The determination of a complaint by the CMC and any disciplinary measures imposed are final and no further appeal will be entertained. The CMC will progress your complaint with due diligence and in most cases provide a final determination within 6 months of receipt of the complaint. As a result of a complaint being upheld, the CMC can take disciplinary action against members.